Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 
There are certain situations where only partial refunds are granted (if applicable): 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This amount will exclude the shipping fees associated with processing your order. 

If there are any issues with your refund being processed, please contact us at seth@keltexapparel.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

To return your product, please mail to the following address:

Open Mind Tees
428A Woodbine Oceanview Road
Oceanview, NJ 08230

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return in complete, you will need to place a new order for the correct size/design you are looking for. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping items amounting over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.